Fellbet FAQ — Answers for Philippine Betting Players

Yes, creating a Fellbet account costs nothing at all. You only spend money when you choose to make a deposit. There are no registration fees, no monthly account fees, and no charges for simply browsing the platform or checking odds after you register.

You must be at least 18 years old to register and use Fellbet. Age is confirmed during registration and may be verified again via government-issued Philippine ID at any point — including before a withdrawal is processed. Accounts found to belong to minors will be closed immediately and any balance reviewed under our standard policies.

No. Fellbet strictly allows one account per person. Duplicate accounts are a violation of our Terms and Conditions and may result in all associated accounts being suspended and bonus funds being forfeited. If you've accidentally created a duplicate, contact support@fellbet.best to have it resolved before it affects your main account.

Fellbet accepts the following Philippine government-issued IDs for identity verification: Passport, Driver's Licence, SSS Card, UMID, PhilSys National ID, Voter's ID, or PRC Licence. A clear photo or scan of the front and back is usually sufficient. Proof of address may also be requested for large withdrawals. Submitting current, legible documents is the fastest way to complete verification and unlock withdrawal access.

Log in to your Fellbet account and navigate to Account Settings to update contact details. Changing a registered mobile number is a sensitive action and requires identity verification because that number is used for account recovery. Make the change before you lose access to the old number. If you've already lost access to your registered number or email, contact support@fellbet.best for assisted account detail updates.

On the Fellbet login page, tap "Forgot password?" and follow the steps. A verification code will be sent to your registered mobile number or email address. Enter the code, then set a new password. Make sure the number or email you registered with is still active and accessible. If neither is available, email support@fellbet.best with your account details for assisted recovery.

Fellbet temporarily locks accounts after repeated failed login attempts as an automated security measure. The lock usually lifts after a short cooling period — wait a few minutes, then try again with the correct credentials. If the lock persists, use the password recovery flow from the login page or contact support@fellbet.best. Do not send your password by email — support will never ask for it.

Yes. Tick "Keep me logged in" on the Fellbet login form to persist your session on that device. Use this only on a personal phone that you — and only you — access. On shared devices, leave the option unticked and log out fully after every session to protect your peso balance from unauthorised access.

No. Fellbet is a mobile-optimised web platform — open it directly in your Chrome or Safari browser by typing fellbet.best. There is no separate app download required. This means no storage space used, no app-store approvals to wait on, and no updates to install before you can log in and place a bet.

Change your password immediately from Account Settings if you can still log in. If the password has already been changed by someone else, email support@fellbet.best with your registered mobile number and a description of the situation. Do not include your current or previous password in the message. Our team will verify your identity and guide you through recovery, then review any suspicious transactions on the account.

Fellbet supports the following Philippine payment methods for deposits: GCash, Maya, GrabPay, Coins.ph, BDO Online Banking, BPI Online Banking, UnionBank Online, InstaPay, PESONet bank transfer, and eligible Visa or Mastercard bank cards. All deposits are processed in Philippine peso (₱). No currency conversion is applied.

GCash and Maya deposits to Fellbet are typically near-instant — your balance updates within seconds of a successful e-wallet transaction. Bank transfers via InstaPay usually credit within a few minutes. PESONet transfers may take longer depending on the originating bank's processing schedule. Visa and Mastercard deposits vary by issuing bank but are generally confirmed within minutes.

Log in to your Fellbet account, open the Cashier section, and select Withdraw. Choose your preferred Philippine payment channel (the same method used for your deposit is usually the default), enter the amount in ₱, and confirm. Before your first withdrawal is processed, identity verification may be required. Once verified, most withdrawals to GCash and Maya are processed promptly. Bank transfer timelines depend on the receiving bank.

Common reasons for a withdrawal hold include: identity verification documents not yet submitted or approved; account name and payment method name mismatch; active bonus wagering requirements not yet satisfied; a pending security review triggered by unusual account activity; or a minimum withdrawal threshold not yet reached. Check your account notifications for a specific reason. If unclear, email support@fellbet.best with your account's registered mobile number and a description of the issue.

No. Fellbet requires that all payment transactions be made using accounts in the name of the registered account holder. Third-party deposits — where a different person's GCash, Maya, or bank account is used to fund your Fellbet balance — may be rejected or held for review. This rule protects you and is a standard anti-fraud requirement on all regulated platforms.

Fellbet does not charge a platform-side transaction fee on standard deposits or withdrawals in Philippine peso. Your e-wallet or bank may apply their own transfer fees depending on the method and amount — this is outside Fellbet's control. Check your GCash, Maya, or bank fee schedule if you want to confirm costs on your payment provider's side before sending a transaction.

Fellbet covers basketball betting including PBA season and international competitions, NBA betting with full game lines and player props, volleyball betting across UAAP, PVL, and international leagues, and virtual sports which run 24/7. All markets are priced and settled in Philippine peso. New sports and leagues are added regularly — check the sportsbook after you log in for the latest available markets.

Live betting at Fellbet lets you place bets on games already in progress. Odds update in real time based on the current score, time remaining, and in-game events. Open the live section from your account dashboard after login, select the game you want to bet on, and add your selection to the bet slip. Prices move quickly during live betting — confirm your stake and odds before submitting, since the line may shift between when you open the bet slip and when you tap confirm.

If a game covered by Fellbet is postponed or cancelled before the required minimum playing time is completed, affected bets are generally voided and stakes are returned to your Fellbet balance. Specific rules depend on the sport and the market type — for example, some markets on basketball and volleyball may settle based on the result at the point of cancellation if a defined threshold has been reached. Always check the individual sport's rules in the sportsbook for precise settlement details.

A point spread or handicap is a head start given to the weaker team to even out the betting. For example, if Team A is -5.5 against Team B, Team A needs to win by 6 points or more for bets on them to win. Team B wins the spread bet if they win outright or lose by 5 points or fewer. Spreads in Fellbet basketball markets are shown in the bet slip and always displayed with the ₱ payout before you confirm.

Fellbet's game catalogue includes JILI Slots — a wide range of video slot titles with varying volatility and jackpot structures — fishing games from JILI, and Pusoy, the classic Filipino card game. Additional game categories are added regularly. All games can be played from your existing Fellbet balance in Philippine peso; no separate wallet top-up is required.

JILI games use certified Random Number Generator (RNG) technology to determine all game outcomes. Each spin or round is statistically independent — meaning a previous result has no influence on the next one. Published Return-to-Player (RTP) figures for each JILI slot represent the long-term average percentage of wagered money returned to players over millions of rounds, not the result of any individual session.

Fellbet's fishing games are multiplayer shoot-to-win titles where players fire at fish moving across the screen. Each fish carries a multiplier value — catching it pays out your bet stake multiplied by that value. Different cannon levels cost different amounts per shot in ₱. Boss fish events, special weapons, and jackpot triggers add variety within each session. Your winnings go directly to your Fellbet balance.

Yes. Pusoy at Fellbet is played for real Philippine peso stakes. Log in, navigate to the Pusoy section, choose a table with limits that match your budget, and join the game. Winnings are credited directly to your Fellbet balance and are available for withdrawal or further play. Standard Pusoy rules apply — each player receives 13 cards split into three hands (3-5-5) ranked in Filipino standard card hierarchy.

New Fellbet members who complete their first qualifying deposit receive a welcome bonus credited to their account. The bonus amount is calculated based on the deposit value, subject to minimum and maximum caps outlined in the current promotion terms. To check the most recent welcome offer details, open the Promotions section after you register and before making your first deposit — claiming the right promotion ahead of depositing is important, as it cannot usually be applied retroactively.

A wagering requirement — sometimes called a playthrough requirement — is the total amount you need to bet before a bonus credit can be withdrawn as real ₱. For example, if a ₱500 bonus carries a 10x wagering requirement, you need to place ₱5,000 in total qualifying bets before the bonus converts to withdrawable cash. Different game types may count differently toward the wagering requirement — slots typically count in full, while some sports bet types count at a reduced rate. Always read the specific terms attached to each Fellbet promotion before claiming it.

Yes. Every Fellbet bonus has an expiry date — this is the deadline by which the wagering requirement must be completed or the bonus and any associated winnings will be removed from your account. Expiry periods vary by promotion — some bonuses are valid for 7 days, others for 30 days. The expiry date and any other conditions are always stated in the promotion terms. Check the Promotions section of your logged-in Fellbet account to see active bonuses and their remaining validity.

No. Bonus credit at Fellbet must satisfy the applicable wagering requirement before it can be withdrawn. This is standard practice across all licensed online betting platforms. Your real-money balance (deposits and settled winnings not subject to bonus conditions) is generally available for withdrawal independently of any active bonus, subject to Fellbet's normal verification and withdrawal processing requirements.

After logging in, go to Account Settings and select the Responsible Gaming or Limits section. Choose a daily, weekly, or monthly deposit limit in Philippine peso and confirm. The limit takes effect immediately. Lowering a limit applies instantly; raising a limit requires a mandatory cooling-off period before it takes effect — this asymmetry is intentional and designed to protect you. Full details are on the Responsible Gaming page.

Self-exclusion at Fellbet suspends your account for a period you choose — or permanently if needed. Once activated, login, deposits, gameplay, and marketing communications are all blocked for the full exclusion period. The exclusion cannot be reversed before it expires, regardless of the reason given. Activate self-exclusion from Account Settings → Responsible Gaming, or contact support@fellbet.best to apply it immediately. More detail is on the Responsible Gaming page.

If you're worried about your gambling habits, the most important first step is to acknowledge the concern — which you're already doing by asking. Activate a Fellbet self-exclusion from Account Settings right now if you feel you need a break. Speak with someone you trust — a family member, close friend, or colleague. Email support@fellbet.best any time to request immediate account restrictions. Our Responsible Gaming page has a self-assessment checklist, warning signs, and a full explanation of all tools available to you.

Yes. Fellbet allows you to set session-time reminders from Account Settings. Choose how long you want to be in an active session before you receive a notification. When the alert fires, you decide whether to continue or close the session — but the reminder keeps you aware of your elapsed playing time. Setting a time alert before a session starts (not mid-session) is the most effective way to use this feature.