1. Information We Collect
Fellbet collects personal information that is directly provided by you when you register, verify your account, make a deposit, place a bet, contact our support team, or use any feature of the platform. We also receive information automatically as you interact with Fellbet, and in some cases from trusted third parties that help us verify identity or process payments.
Information You Provide Directly
- Full legal name and date of birth as registered on your government-issued identification;
- Mobile number, email address, and any other contact details entered during registration or account updates;
- Home address or residential information when requested for verification;
- Government-issued ID number or document images submitted for identity verification;
- GCash number, Maya account, bank account details, card information, or other payment credentials used to deposit or receive withdrawals;
- Support messages, chat transcripts, feedback, complaints, and any other communication sent to Fellbet; and
- Responses given in voluntary surveys, promotional forms, or account preference settings.
Information Collected Automatically
- Device type, operating system version, browser type, and screen resolution;
- IP address, internet service provider, and general geographic location derived from network data;
- Pages visited on the Fellbet platform, time spent, navigation sequence, and button interactions;
- Game sessions, bet amounts, results, stake history, and bonus activity linked to your account; and
- Login timestamps, session duration, logout activity, and failed authentication attempts.
Payment credentials: Fellbet does not store complete debit or credit card numbers on our own servers. Card transactions are processed through certified payment gateways. We retain only the reference information needed to match a transaction to your account.
2. How We Collect Your Data
Most personal information at Fellbet comes directly from you through the registration form, account settings, payment cashier, and support channels. However, some information arrives through other routes that every player should be aware of.
When you load the Fellbet website or mobile-optimised platform, our servers automatically log connection data including your IP address, the type of device and browser making the request, and the time of access. This is standard for any web service and is used for security monitoring, platform stability, and fraud prevention rather than for tracking individuals across unrelated websites.
Fellbet may use cookies, local storage, and similar technologies to remember your session, maintain login state, store preferences, and gather anonymised analytics about how pages are used. More detail about these technologies is provided in Section 5. You can adjust cookie permissions through your browser or device settings, though disabling essential session cookies may affect how the Fellbet platform functions.
In some circumstances, Fellbet receives information from third parties — for example, when a payment processor confirms a transaction, when an identity verification provider returns a document check result, or when a fraud-screening tool flags an account behaviour pattern. This data supplements your own registration details and is used under the same rules as directly collected information.
3. Why We Process Your Data
Fellbet processes your personal data for specific, legitimate purposes. We rely on different legal grounds for different types of processing, and we aim to be clear about each one so you understand why your information is needed.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and login | Name, mobile number, email, password hash, device info | Contract performance |
| Identity and age verification | Full name, date of birth, government ID, address | Legal obligation / Contract |
| Processing deposits and withdrawals | GCash / Maya / bank details, transaction references | Contract performance |
| Fraud prevention and security | IP address, device data, login history, payment patterns | Legitimate interest |
| Responsible gaming controls | Betting history, deposit patterns, session length, communication | Legal obligation / Legitimate interest |
| Customer support and complaints | Account details, transaction records, support messages | Contract performance |
| Marketing and promotions (opted-in only) | Contact details, game preference, general activity segments | Consent |
| Platform analytics and improvement | Anonymised usage data, page performance, error logs | Legitimate interest |
Fellbet will not use your personal data for a purpose that is incompatible with those listed above without informing you in advance. If we need to process your data for a new material purpose, we will update this Privacy Policy and communicate the change through your registered account contact details before the new processing begins.
4. Sharing Your Information with Third Parties
Fellbet does not sell, rent, or trade your personal information to commercial third parties for their own marketing use. We share data externally only when it is necessary to deliver the Fellbet service, meet a legal requirement, or protect the platform and its users from harm.
Categories of Third Parties That May Receive Your Data
- Payment processors and e-wallet providers (GCash, Maya, GrabPay, banks, card networks) to complete deposit and withdrawal transactions;
- Identity verification providers that check government ID documents, perform liveness tests, or screen against fraud and anti-money laundering lists;
- Game content providers such as JILI for slots, fishing games, and card titles, which process round results and return outcomes through secure API connections;
- Hosting and cloud infrastructure providers that run the servers, databases, and content delivery networks supporting the Fellbet platform;
- Customer support tools and live chat providers used to handle and record player queries;
- Analytics and fraud-detection services that process anonymised or pseudonymised data to identify unusual patterns; and
- Regulatory authorities, law enforcement agencies, or courts when disclosure is required by applicable law, a lawful order, or to protect the rights, safety, or property of Fellbet and its players.
All third-party data processors engaged by Fellbet are subject to contractual data-processing agreements that require them to maintain appropriate confidentiality and security standards. They are not permitted to use Fellbet player data for their own commercial purposes beyond the scope of the services they provide to us.
5. Cookies and Tracking Technologies
Cookies are small text files placed by a website on your device to help it remember information about your visit. Fellbet uses cookies and similar local storage mechanisms to operate the platform correctly, improve performance, and — where you have consented — to understand how players engage with our pages.
Types of Cookies Used on Fellbet
- Essential cookies: Required for the Fellbet website to function. They maintain your login session, protect form submissions, and enable the bet slip and cashier to operate. These cannot be disabled without impairing core functionality.
- Performance and analytics cookies: Used to count page visits, track navigation paths, measure load times, and identify errors. Data is aggregated and anonymised. They help Fellbet prioritise platform improvements.
- Preference cookies: Remember settings such as display language, notification preferences, and any customisation you have applied to the Fellbet interface.
- Security cookies: Support fraud detection and account protection by identifying trusted devices and flagging unusual login behaviour without storing sensitive credentials.
You can manage cookie permissions through your browser settings. Most modern browsers allow you to block, delete, or receive alerts before cookies are placed. However, disabling essential cookies will affect your ability to log in and use Fellbet normally. Disabling analytics cookies will not affect gameplay or account access.
Third-party scripts: Fellbet does not load tracking scripts from social media platforms or advertising networks that would follow you across unrelated websites after leaving Fellbet.
6. Data Security at Fellbet
Fellbet uses a layered security approach designed to protect your personal information against unauthorised access, accidental loss, alteration, and disclosure. No system is completely immune to risk, but we implement controls proportionate to the sensitivity of the data involved.
All data transmitted between your device and Fellbet is protected by 256-bit SSL encryption. This is the same standard used by Philippine banks and major e-wallets — your registration details, payment credentials, and account activity travel over an encrypted channel that prevents interception during transit.
On the server side, Fellbet stores personal data in access-controlled environments. Only authorised staff with a legitimate operational reason can access player records, and access is logged. Payment-sensitive data such as card transactions is handled through certified third-party gateways rather than stored directly on Fellbet infrastructure.
Passwords are stored as salted cryptographic hashes, meaning the original password is never saved in readable form. Fellbet staff cannot see your password and will never ask for it. If you receive a message claiming to be from Fellbet and requesting your password, treat it as fraudulent and contact support@fellbet.best immediately.
Regular security reviews, penetration testing, and vulnerability assessments are part of Fellbet's operational routine. When a security concern arises that may affect players, we will take appropriate steps and communicate the situation as required.
7. How Long Fellbet Keeps Your Data
Fellbet retains your personal information for as long as is necessary to serve the purpose for which it was collected, to fulfil applicable legal obligations, or to resolve any open dispute or claim. Different types of data have different natural retention periods.
- Account and registration data: Kept for the duration your Fellbet account is active, and for a further period after closure to meet identity, anti-money laundering, and dispute-resolution requirements;
- Transaction records: Maintained for a minimum period required for financial record-keeping and regulatory purposes from the date of each transaction;
- Identity verification documents: Retained for the period required by applicable anti-money laundering and know-your-customer rules, then securely deleted or anonymised;
- Support communications: Kept for a reasonable period to allow follow-up on related issues, and then deleted unless the subject matter requires longer retention;
- Betting and game history: Retained for the period necessary for account settlement, dispute resolution, responsible gaming review, and compliance reporting; and
- Analytics data: Processed in aggregated or anonymised form with no fixed retention limit because anonymised data no longer constitutes personal information.
When retention is no longer justified, Fellbet deletes or anonymises records according to our internal data lifecycle schedule. You may request information about the retention period applicable to your specific data by contacting support@fellbet.best.
8. Your Privacy Rights as a Fellbet Player
Fellbet respects your right to understand and control how your personal information is used. The following rights apply to Fellbet players, subject to applicable legal rules and legitimate operational requirements.
